{"id":2811,"date":"2025-11-19T11:29:53","date_gmt":"2025-11-19T10:29:53","guid":{"rendered":"https:\/\/dev8.screenup.com\/?page_id=2811"},"modified":"2026-03-16T14:36:23","modified_gmt":"2026-03-16T13:36:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev8.screenup.com\/en\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-nectar-blocks-row alignfull nectar-block nectar-blocks-row nectar-blocks-row__wrapper parent-block-block-h1KRSl26Ku\" id=\"block-h1KRSl26Ku\"><div class=\"nectar-blocks-row__inner is-contained-content parent-block-block-h1KRSl26Ku\">\n<div class=\"wp-block-nectar-blocks-column nectar-blocks-column nectar-block\" id=\"block-Dkp3tEVJaO\"><div class=\"nectar-blocks-column__inner nectar-blocks-column__content-wrap parent-block-block-Dkp3tEVJaO nectar-blocks-column__wrapper\">\n<div class=\"wp-block-nectar-blocks-flex-box nectar-block nectar-blocks-flex-box nectar-blocks-flex-box__inner nectar-blocks-flex-box__wrapper parent-block-block-pxQVJsxq8P\" id=\"block-pxQVJsxq8P\">\n<h1 id=\"block-m9HFhoHFEb\" class=\"wp-block-nectar-blocks-text nectar-blocks-text nectar-font-h1\">FAQ<\/h1>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nectar-blocks-row alignfull nectar-block nectar-blocks-row nectar-blocks-row__wrapper parent-block-block-VWJ486oRJt\" id=\"block-VWJ486oRJt\"><div class=\"nectar-blocks-row__inner is-contained-content parent-block-block-VWJ486oRJt\">\n<div class=\"wp-block-nectar-blocks-column nectar-blocks-column nectar-block\" id=\"block-xBanRJFl0Q\"><div class=\"nectar-blocks-column__inner nectar-blocks-column__content-wrap parent-block-block-xBanRJFl0Q nectar-blocks-column__wrapper\">\n<div class=\"wp-block-nectar-blocks-accordion nectar-blocks-accordion\" data-starting-accordion=\"-1\" id=\"block-3Z1pcJrfCI\"><div class=\"nectar-blocks-accordion__inner parent-block-3Z1pcJrfCI\">\n<div class=\"wp-block-nectar-blocks-accordion-section nectar-block nectar-blocks-accordion-section\" id=\"block-tSNnASMg88\"><button type=\"button\" class=\"nectar-blocks-accordion-section__title nectar-font-h4\"><span class=\"nectar-blocks-accordion-section__title__text\">How do I place an order?<\/span><span class=\"nectar-blocks-accordion-section__title__indicator\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"default\" viewBox=\"0 0 14 14\"><line x1=\"7\" x2=\"7\" y2=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><line y1=\"7\" x2=\"14\" y2=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><\/svg><\/span><\/button><div class=\"nectar-blocks-accordion-section__content parent-block-block-tSNnASMg88\">\n<p id=\"block-sZ5IHCLsCR\" class=\"wp-block-nectar-blocks-text nectar-blocks-text\">It&#8217;s super simple! Browse our shop, add your favourite items to your cart, then follow the checkout steps. If anything goes wrong, our team is here to help.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nectar-blocks-accordion-section nectar-block nectar-blocks-accordion-section\" id=\"block-Jt2tXl2UVI\"><button type=\"button\" class=\"nectar-blocks-accordion-section__title nectar-font-h4\"><span class=\"nectar-blocks-accordion-section__title__text\">Will I receive an order confirmation?<\/span><span class=\"nectar-blocks-accordion-section__title__indicator\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"default\" viewBox=\"0 0 14 14\"><line x1=\"7\" x2=\"7\" y2=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><line y1=\"7\" x2=\"14\" y2=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><\/svg><\/span><\/button><div class=\"nectar-blocks-accordion-section__content parent-block-block-Jt2tXl2UVI\">\n<p id=\"block-cvUiERElz5\" class=\"wp-block-nectar-blocks-text nectar-blocks-text\">Of course! As soon as your order is confirmed, a confirmation email is sent to you with a full summary of your purchase. Don&#8217;t forget to check your spam folder if you don&#8217;t see it.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nectar-blocks-accordion-section nectar-block nectar-blocks-accordion-section\" id=\"block-4rCFSBKxK9\"><button type=\"button\" class=\"nectar-blocks-accordion-section__title nectar-font-h4\"><span class=\"nectar-blocks-accordion-section__title__text\">How can I track my order?<\/span><span class=\"nectar-blocks-accordion-section__title__indicator\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"default\" viewBox=\"0 0 14 14\"><line x1=\"7\" x2=\"7\" y2=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><line y1=\"7\" x2=\"14\" y2=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><\/svg><\/span><\/button><div class=\"nectar-blocks-accordion-section__content parent-block-block-4rCFSBKxK9\">\n<p id=\"block-yGTG7wiZv7\" class=\"wp-block-nectar-blocks-text nectar-blocks-text\">A tracking link is sent to you by email as soon as your parcel is dispatched. You can follow your delivery in real time directly through that link.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nectar-blocks-accordion-section nectar-block nectar-blocks-accordion-section\" id=\"block-lrEU6ZW6tm\"><button type=\"button\" class=\"nectar-blocks-accordion-section__title nectar-font-h4\"><span class=\"nectar-blocks-accordion-section__title__text\">What if the size I ordered doesn&#8217;t fit?<\/span><span class=\"nectar-blocks-accordion-section__title__indicator\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"default\" viewBox=\"0 0 14 14\"><line x1=\"7\" x2=\"7\" y2=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><line y1=\"7\" x2=\"14\" y2=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><\/svg><\/span><\/button><div class=\"nectar-blocks-accordion-section__content parent-block-block-lrEU6ZW6tm\">\n<p id=\"block-XGiGlPOCUk\" class=\"wp-block-nectar-blocks-text nectar-blocks-text\">No worries! You can request an exchange within 14 days. Check out our &#8220;Exchanges &amp; Returns&#8221; section to find out how.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nectar-blocks-accordion-section nectar-block nectar-blocks-accordion-section\" id=\"block-hSzCUDrMV6\"><button type=\"button\" class=\"nectar-blocks-accordion-section__title nectar-font-h4\"><span class=\"nectar-blocks-accordion-section__title__text\">How long do I have to request an exchange?<\/span><span class=\"nectar-blocks-accordion-section__title__indicator\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"default\" viewBox=\"0 0 14 14\"><line x1=\"7\" x2=\"7\" y2=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><line y1=\"7\" x2=\"14\" y2=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><\/svg><\/span><\/button><div class=\"nectar-blocks-accordion-section__content parent-block-block-hSzCUDrMV6\">\n<p id=\"block-sozBbMdeLK\" class=\"wp-block-nectar-blocks-text nectar-blocks-text\">You have 14 days from the date you receive your order to request an exchange. Exchanges are completely free of charge.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-nectar-blocks-accordion-section nectar-block nectar-blocks-accordion-section\" id=\"block-XNcwMRZdld\"><button type=\"button\" class=\"nectar-blocks-accordion-section__title nectar-font-h4\"><span class=\"nectar-blocks-accordion-section__title__text\">How long do I have to request a refund?<\/span><span class=\"nectar-blocks-accordion-section__title__indicator\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"default\" viewBox=\"0 0 14 14\"><line x1=\"7\" x2=\"7\" y2=\"14\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><line y1=\"7\" x2=\"14\" y2=\"7\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"1\"><\/line><\/svg><\/span><\/button><div class=\"nectar-blocks-accordion-section__content parent-block-block-XNcwMRZdld\">\n<p id=\"block-ZMWxzZ8cAf\" class=\"wp-block-nectar-blocks-text nectar-blocks-text\">You have 14 days from the date you receive your order to request a refund. The process is entirely free of charge.<\/p>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2811","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dev8.screenup.com\/en\/wp-json\/wp\/v2\/pages\/2811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dev8.screenup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dev8.screenup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dev8.screenup.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/dev8.screenup.com\/en\/wp-json\/wp\/v2\/comments?post=2811"}],"version-history":[{"count":0,"href":"https:\/\/dev8.screenup.com\/en\/wp-json\/wp\/v2\/pages\/2811\/revisions"}],"wp:attachment":[{"href":"https:\/\/dev8.screenup.com\/en\/wp-json\/wp\/v2\/media?parent=2811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}